Privacy policy

1. general

1.1 Definition: Personal data

Personal data is information that discloses or may disclose the identity of the user. We adhere to the principle of data avoidance. As far as possible, we refrain from collecting personal data. 

This Privacy Policy describes how your personal data is collected, used and shared when you use or make a purchase from https://www.hess-sound.de (the "Website"). In this Privacy Policy, "personal data" means both device information and order information.

1.2 Handling of personal data

When you make a purchase or attempt to make a purchase on the Site, we collect certain information about you. This includes your name, billing address, shipping address, payment information (including credit card numbers), e-mail address and phone number. We refer to this information as "order information".

Personal data is used exclusively for the establishment of the contract, the content of the contract and for the execution or processing of the contractual relationship (Art. 6 I p. 1 b GDPR) or your order with us. In addition, personal data will only be processed if we have received your consent to do so (Art. 6 I S. 1 a GDPR). This data will not be passed on to third parties unless this is essential for the fulfillment of the contract. 

1.3 Exchange of data and contractual relationships with partners

The company Hess Sound GmbH & Co. KG shares your data (including for processing your payment information, providing shipping and sending invoices and/or order confirmations) with third parties who are involved in the processing of your order or orders. For example, we use Shopify to operate our online store. Further information on how Shopify uses your personal data can be found here: https://www.shopify.com/legal/privacy.

Data will also be passed on to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of your ordered goods. To process payments, the necessary payment data will also be passed on to the credit institution commissioned with the payment and, if applicable, to the commissioned and selected payment service provider. 

In principle, data is only passed on if it is required to fulfill or deliver your order or to process an inquiry. 

We also use this order information to communicate with you and to review our orders for potential risk or fraud and to provide you with information or advertising relating to our products or services, provided this is in accordance with your privacy settings.

Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

1.4 Usage data

General technical information is collected when you visit the website. This includes the IP address used, time, duration of the visit, browser type and, if applicable, the originating page. For technical reasons, this usage data is registered in a log file and can be used and stored for the purpose of statistical analysis of this website. This usage data is not linked to your other personal data.

1.5 Registration data

Registration is required to make full use of the functions of our website. The registration data is collected through your corresponding entries and used for the specifically stated purpose in accordance with your consent (Art. 6 I p. 1 a GDPR).

1.6 Duration of storage

We only store your personal data after the end of the purpose for which this data was originally collected for as long as this is required by law (in particular tax law).

1.7 Do Not Track

Please note that if we receive a "Do Not Track" signal from your browser, we will not change our website's data collection and use practices.

2. your rights

2.1 Information

If you are a European resident, you have the right to access the personal data we hold about you and to request that it be corrected, updated or deleted. If you wish to exercise this right, please contact us using the contact details below. Please note that your data will also be transferred outside of Europe, namely to the United States.

You can request information from us as to whether we process personal data about you and, if this is the case, you have a right to information about this personal data and to the further information specified in Art. 15 GDPR.

2.2 Right to rectification

You have the right to rectification of inaccurate personal data concerning you and may request the completion of incomplete personal data in accordance with Art. 16 GDPR.

2.3 Right to erasure

You have the right to demand that we erase the personal data concerning you without undue delay. We are obliged to delete this data immediately, in particular if one of the following reasons applies:

  • Your personal data are no longer necessary for the purposes for which they were collected or otherwise processed.

  • You withdraw your consent on which the processing of your data was based and there is no other legal basis for the processing.

  • Your data has been processed unlawfully.

The right to erasure does not apply if your personal data is required to assert, exercise or defend our legal claims.

2.4 Right to restriction of processing

You have the right to request that we restrict the processing of your personal data if

  • you dispute the accuracy of the data and we therefore check the accuracy,

  • the processing is unlawful and you oppose the erasure and request the restriction of use instead

  • we no longer need the data, but you need it to assert, exercise or defend legal claims,

  • you have objected to the processing of your data and it is not yet certain whether our legitimate reasons outweigh your reasons.

2.5 Right to data portability

You have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format and you have the right to transmit those data to another controller without hindrance from us, where the processing is based on consent or on a contract and the processing is carried out by automated means.

2.6 Right of withdrawal

If the processing of your personal data is based on consent, you have the right to withdraw this consent at any time.

2.7 General information and right of appeal

The exercise of your above rights is generally free of charge for you. In the event of complaints, you have the right to contact the supervisory authority responsible for us, the state data protection officer.

3. data security

3.1 Data security

All data on our website is protected by technical and organizational measures against loss, destruction, access, modification and dissemination.

3.2 Sessions and cookies

To operate the website, we may use cookies or server-side sessions in which data can be stored. Cookies are files that are stored on your hard drive by a website in order to automatically recognize this computer the next time you visit the website and thus adapt the use of the website to you. Some of the cookies used are deleted again at the end of the browser session. These are so-called session cookies. Other cookies remain on your end device and enable the browser to be recognized when you visit our website at a later date (persistent cookies). You can set your browser so that you are informed about the setting of cookies and decide individually whether to accept them or to exclude the acceptance of cookies for certain cases or in general. Please note that you may not be able to use some functions of this website if cookies are deactivated. We ensure that no personal data is taken from sessions or through cookies and that cookies are only used if this is technically necessary for the website. Thus, the consideration shows that there are no overriding interests on your part (Art. 6 I S. 1 f GDPR).

4th Newsletter

If you subscribe to our newsletter, we will use the data required for this or separately provided by you to send you our e-mail newsletter on a regular basis. You can unsubscribe from the newsletter at any time, either by sending us a message using the contact details provided in the legal notice or via the link provided in the newsletter.

5. comments

If you use the comment function on our website, the time of creation, your chosen pseudonym and temporarily also your IP address will be saved in addition to these comments. This is done so that we can protect our rights in the event of unlawful content.

6. services from third-party providers

When you visit the Website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone and some of the cookies that are installed on your device. As you navigate the Site, we also collect information about the individual web pages or products you view, the websites or search terms that brought you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as "device information".

We collect device information using the following technologies provided by third parties:


We use the device information we collect to check for potential risks and fraud (in particular your IP address) and generally to improve and optimize our website (e.g. by analyzing the navigation behavior of our customers and their interaction with the website and to assess the success of our marketing and advertising campaigns).

6.1 Google Analytics

Our website uses Google Analytics, a web analysis service from Google, operated by Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google") and collects and stores data via this web analysis service, from which user profiles are created using pseudonyms. The user profiles created in this way are used to evaluate visitor behavior in order to design and improve the offer presented on this website in line with requirements. Google Analytics uses so-called "cookies", small text files which are stored on your computer and which enable your use of the website to be analyzed. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, if IP anonymization is activated on this website, your IP address will be shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. Google will use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. The user profiles kept under a pseudonym are also not merged with the personal data about the user without the express and separately declared consent of the user. Thus, the balancing of interests shows that there are no overriding interests on your part (Art. 6 I p. 1 f GDPR). You can prevent the storage of cookies by setting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available at the following link (http://tools.google.com/dlpage/gaoptout?hl=de).
You can view Google's privacy policy at http://www.google.de/intl/de/policies/privacy/. You can find more information on terms of use and data protection at http://www.google.com/analytics/terms/de.html or at http://www.google.com/intl/de/analytics/privacyoverview.html. Please note that on this website Google Analytics has been extended by the code "anonymizeIp" in order to ensure an anonymized collection of IP addresses (so-called IP masking).

6.2 Social media links

We have our own social media pages for the third-party providers that can be reached via links from this website. Using the links will take you to the respective websites of the third-party providers (e.g. Facebook, Twitter, Google+). As soon as you have accessed the page of the third-party provider, you are in the area of responsibility of the respective third-party provider, so that their privacy policy or their declarations on the use of data also apply. We have no influence on this, but we recommend that you log out of the respective third-party provider before using a corresponding link to avoid unnecessary data transfer, so that usage profiles cannot be created by the third-party provider simply by using the link.

6.3 Google Web Fonts

We also use so-called web fonts from Google in order to be able to display a uniform font on our website. These are automatically stored in your browser cache when you access one of our pages in order to enable the desired display. If your browser does not support the web fonts used, a standard font from your computer may be used. This does not affect any user interests that outweigh this technical necessity (Art. 6 I p. 1 f GDPR). You can view Google's privacy policy here: https://www.google.com/policies/privacy/ You can find more information about Google Web Fonts at https://developers.google.com/fonts/faq

6.4 Data protection in connection with re-targeting

Our website uses re-targeting technologies that are carried out using the Facebook pixel and Facebook's ad manager.
We use these technologies to make our website more interesting for you. This technology makes it possible to target internet users who have already shown an interest in our products with advertising on the websites of our partners, such as Facebook. We are convinced that the display of personalized, interest-based advertising is usually more interesting for the Internet user than advertising that has no such personal reference. These advertisements are displayed on our partners' websites on the basis of cookie technology and an analysis of previous user behavior. This form of advertising is completely anonymous. No personal data is stored and no user profiles are merged with your personal data.

You can give your consent to this function by opting in to the data protection notice that is displayed when you visit our website for the first time. You can revoke your consent at any time using the option below:

7. changes

We may change this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons.

8. making contact

8.1 Name and address of the person responsible for the website

The controller within the meaning of the General Data Protection Regulation and other national data protection laws of the member states as well as other data protection regulations is

Hess Sound GmbH & Co. KG
Uenzer Dorfstraße 71
27305 Bruchhausen-Vilsen
Germany

Local court Walsrode HRA 205108
VAT identification number: DE363299697
Tax number 4620406405

General partner:
Hess Sound Beteiligungs-GmbH
Management: Jana Hess, Tjalf Hoyer
Local court Walsrode HRB 211254
Tax number 4620406421

Tel: +49 (0) 4252-2411
Fax: +49 (0) 4252-3436
E-Mail: [email protected]

8.2 Name and address of the data protection officer

The data protection officer of the controller is

D & C Data Protection and Consulting
Belemannweg 15
22419 Hamburg
https://www.dundc.org/
E-Mail: [email protected]